SHIPPING AND RETURN POLICY

Please read the policy below for details about processing, shipping, returns and refunds. This policy applies to every item for sale in the shop.

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Processing

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An average of three (3) to four (4) business weeks are required for processing once an order has been placed. This processing time is used to create and prepare your order for shipping.

 

Processing times during holiday and peak periods may increase to up to five (5) business weeks. Notification of longer processing times will be posted on the website. You will also be notified via email if your order processing time will be longer and provided with an option to contact us with any queries regarding your order.

 

Rush Orders
We can’t guarantee an exact delivery date due to processing and shipping times, however, please leave a comment in the box provided at checkout if you require your order urgently and we will do our best to meet your deadline.

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Packaging
Mosaics are packed to provide adequate space and protection for the piece.  All shipments are listed as fragile and shipped to you in a UPS approved box to prevent any bending or damage. Please refer to the "Returns and Refunds" section below if an item arrives damaged.

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Domestic Shipping (United States)

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All orders are shipped either through the United Parcel Service Ground (UPS) from Dallas, GA. Shipping costs are established by UPS and based on dimensional package weight and destination.

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Shipping Times
Depending on your location, it can take up to seven (7) days to receive your order once shipped. Orders may arrive sooner than this, but we can’t guarantee a delivery date once an order has been shipped. If you selected a shipping option that includes tracking, you will receive a tracking number once your order has been shipped.

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*UPS Ground shipping option does include tracking. You will still receive a notification from Mr Wixelpix once your item has been shipped. You can expect to receive your order within three (3) to five (7) days from the date of shipment.

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If your order has not arrived within ten (10) business days of being shipped, please refer to the "Undelivered Orders" section below.

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Returns and Refunds

 

Damaged Items
We do our best to package orders to avoid any damage to the item(s), however we are happy to replace or refund an item if it is damaged during transit and arrives in an unusable condition. Please contact us within three (3) days of your order delivery if your order arrives damaged or is defective. Please include your order number and a description of how your item is damaged/defective in the message. You may be asked to provide a photograph of the damaged/defective item after making your replacement/refund request.

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Undelivered Orders
Please check the shipping times mentioned above before contacting us regarding an undelivered order.

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All orders are shipped either through UPS. If you selected a shipping option that includes tracking, you will receive a tracking number once your order has been shipped. To track your order visit the UPS website.

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Orders that are undeliverable will be returned to us. We will contact you should your order be returned.

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Incorrect shipping address:

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• If you incorrectly entered the shipping address when you placed the order and the order was not returned to us, we can resend your order to the correct address, however you will be financially responsible for the replacement item(s) and additional shipping costs.

• If you incorrectly entered the shipping address when you placed the order and the order was returned to us, we can resend your order to the correct address, however you will be financially responsible for additional shipping costs. Alternatively, if you prefer, we can refund your order excluding any shipping costs.
   

Correct shipping address:

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• Unfortunately, we can’t guarantee the delivery of an order or be responsible for lost or delayed orders once the order has been shipped. If the shipping address was correct when you placed the order, please contact UPS to file a claim in this rare instance.
  We understand it can be frustrating when your order is not delivered, and like to help. Please contact us once you have filed your claim so that we can also follow up with shipper to find out what went wrong with your delivery.

• If the shipping address was correct when you placed the order, but your order was stolen after it was delivered, then please contact us as soon as possible. You may be asked to provide proof of the theft (video or photographic evidence). Stealing from others is a terrible thing and we're sorry this happened to you. We are happy to resend your order, however you will be financially responsible for any additional shipping costs.
   

Cancellations
Once an order has been placed it can’t be cancelled.

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Change of Mind
There are no refunds or returns for change of mind on any orders. If an item is damaged or defective, we are happy to replace or refund the item (see “damaged items” above).

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Custom Items
There are no refunds or returns on any custom-made orders. Custom items include: 

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• Custom artwork

• Commissioned artwork

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Conditions of sale

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Refunds
In the event an item is refunded:

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• The refund payment can only be sent to the original payment method you used when you made the purchase. If you no longer have access to that payment method, you will need to contact the bank or agency to claim the funds after the refund is sent.

• Please allow seven (7) business days for processing your refund. Once your refund is processed it may take up to ten (10) business days for you to receive your refund.

 

Returns
In the event an item needs to be returned:

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• You will be responsible for return shipping costs unless otherwise communicated by Mr Wixelpix.

• The item needs to be returned in its original condition. For an item to be considered in its "original condition", the item must be undamaged and contained in appropriate packaging.

• If the item is not returned in its original condition, you will be held financially responsible for any loss in value.

• The item needs to be returned within 30 days.

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Copyright Disclaimer

 

All artwork/design created by Mr Wixelpix is intended for personal use only. It is forbidden to copy, reproduce, sell any artwork/design created by Mr Wixelpix, unless written consent has been provided. Under no circumstances are designs by Mr Wixelpix to be used for commercial purposes. If you would like to use artwork/design created by Mr Wixelpix for commercial purposes, please contact us to discuss your requirements.

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Questions?

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Please get in touch or check out the FAQs page if you have any other questions about Mr Wixelpix and/or this policy.