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CUSTOM ARTWORK POLICY

This policy applies to all products in the shop that are customized for you.

Each piece of custom artwork is made to order especially for you. Ordering a piece of custom artwork is a personal, one-of-a-kind item that can decorate your home and/or make a unique gift for someone special.

Ordering and receiving your custom artwork

When you have added your custom artwork to the Shopping Cart, add a description or any custom word(s) of the desired image you wish to be made into a mosaic in the box on the Shopping Cart page.

You may also include any additional specifications for your custom artwork in the “Add a note to seller” box. Specifications may include information such as the orientation of the artwork, assigning color choices, etc. Please check each product description for their default specifications.

Once your custom order has been placed, along with the image you wish to be made into a mosaic, you will receive a watermarked proof of design via email within 2 to 3 days (please check each product description for exact turnaround times). The email address used to contact you will be the same as the one entered at checkout.

You will have one (1) opportunity to make any revisions to your custom artwork. Further revisions may be subject to additional costs. All revisions must be provided in writing. If no revisions are required and/or you are satisfied with your custom artwork after revisions have been made, final approval must be provided in writing. Processing and shipping will not proceed until final approval has been provided.

Physical Print:
An average of three (3) to four (4) business weeks are required for processing once an order has been placed. This processing time is used to create and prepare your order for shipping.

 

Processing times during holiday and peak periods may increase to up to five (5) business weeks. Notification of longer processing times will be posted on the website. You will also be notified via email if your order processing time will be longer and provided with an option to contact us with any queries regarding your order.

Please see the Shipping and Return Policy for further information about shipping.

Returns and Refunds

 

There are no refunds or returns on any custom artwork products. However, if an item is damaged during transit and arrives in an unusable condition, please see the "Damaged Items" section of the Shipping and Return Policy.

 

Once an order has been placed, it cannot be cancelled. Please read the Shipping and Return Policy for more information regarding returns and refunds.

 

Copyright and artwork usage

 

Custom artwork is made specially for you and is for personal use only. If you would like to use any artwork created by Mr Wixelpix for commercial purposes, please get in touch with us to discuss your requirements.

 

Mass production, selling, file sharing and commercial use of files/artwork are not permitted. You may not resell, copy, reproduce, distribute by electronic means or profit in any way from this design.

 

Copyright for all design, artwork and creative material belongs to Mr Wixelpix.

Questions?

 

Please get in touch or check out the FAQs page if you have any other questions about Mr Wixelpix and/or this policy.

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